Return and Refund

Return and Refund Policy

Please double check size and color of your clothes carefully before buying ( The specific size will be found on each product's purchasing page).For European/US customers, Pls check one size larger than your usual size, for example, if you wear M usually, you can check the L size .

Return Content :
1.    Exchange:  you can exchange a new one with our authorization within 7 days of receiving your order.
2.    Return:     you can return your order in original condition with our authorization within 14 days of receiving your order

Return & Exchange Steps:
confirm the quality problem both → contact our customer service → exchange the item
confirm the quality problem both → contact our customer service → return the item
confirm the quality problem both → contact our customer service → refund

Please contact our customer service as soon as you find the quality problem about the received item .
please supply Order number, item's SKU number, image of defective items to our customer service by email support@momnfancy.com , we will reply you within 2 business days (from 9:00 a.m. to 16:00p.m. ).

Shipping Fee : There is no restocking fee for the return and exchange, but you need to bear all the freight (Including the shipping cost at the time of delivery) incurred by the return and exchange. All shipping fees are at the customer's expense. For returns due to quality issues, the shipping costs will be fully covered by us.

Quality Problem
Refer to product blemish such as holes or serious discolored and craze on the product.
Quality problem does not include any size, color, and material aberration from the buyer's imagination since we have showed pictures and its description on each product's purchasing page.

Size Problem
You can exchange to right size if the product's size is different from its product page described and does not fit you. But the order can't been canceled especially for one-size item since we have showed pictures and its description on each product's purchasing page.  

Our Policy:
Please make sure the product is unused, clean, no smell ,no perfume ,not in damaged or worn condition and in original packaging when return to us.
We are neither responsible for the return nor taking over your dispute on the product if you return the item without our Return Authorization from us.

Cancellation
We can cancel your order according to your request within 3 business days after we confirmed your order and payment.
Please note we can't accept the exchange or canceling after your order has been shipped.

Refund
-After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.
-If you are approved, we will process your refund. Refunds are usually processed within 7 working days after receiving your return package.
-All refunds will be made using the payment method used for the original transaction. Credit/Debit card account refund: within 7 days.
-All original shipping fees are non-refundable

Please feel free to contact us if you find any question , please feel free to contact us via support@momnfancy.com

Phone: +86-18357999642 (9:00 - 16:30 GMT + 7)